Are international deliveries possible?
It’s true that we ship abroad. Extra shipping charges will be added at checkout. Orders are $6 each.
How much will I have to pay in taxes, tariffs, and other foreign expenses?
-Depending on their countries’ import regulations, customers from countries other than US may be required to pay extra.
– Ekuzij.com cannot alter this; as a result, we must disclose to customs officials the actual contents and value of the packages.
Customers outside of US should research the import regulations in their country before placing an order with us to prevent any unpleasant surprises when they receive their shipment.
No refunds will be issued if you, the customer, reject an imported product because you are unable to or are not willing to cover the costs associated with it. If the item has already been charged to our account when you return it, we will subtract the return shipping costs when we receive the returned item from your refund. I).
We have the right to impose a restocking fee on you if the merchandise is held at customs or during delivery for a lengthy period of time.
If my order hasn’t arrived yet, what should I do?
After your item has been completed and dispatched, you will be given a tracking number. 3-5 business days following the date of your order, you will get an email confirming delivery. Send us an email at [email protected] if you didn’t receive this message.
You need to keep an eye on how your deliveries of items are going. Ekuzij.com won’t supply any replacements for any packages lost during shipping. If there is nobody home to sign for it when the mailman arrives, they can leave the package at the front door. Following the postal courier’s delivery, we are no longer responsible for your items. After a package has been marked as “delivered” by the postal service, we are unable to give exchanges or refunds. ****
Please contact UPS or USPS straight once if there is a problem with the delivery of your product or with the provided tracking number.
UPS: 1 (800) 742-5877
If you need to contact USPS, please dial 1-800-ASK-USPS (1-800-800-275-8777).
I previously made an order; how much may I change?
Order revisions must be sent as soon as possible through phone at +1 347 258 4257 or email at [email protected].
We strive to complete orders as soon as possible, thus there is often very little time for modifications.
Because of our short processing timeframes, we are unable to accommodate every request to modify or cancel transactions. You have a better chance of getting what you want if you submit your request as soon as possible.
Why haven’t you processed or despatched my order yet?
-On business days, which are from Monday through Friday, 9 a.m. to 5 p.m. EST, we only mail out orders. It will take until the following Monday to complete any purchases you make over the weekend or after business hours on a Friday.
Because you used a different email address when making your order, it’s possible that you didn’t get a shipment confirmation email even if your item has already been delivered. After every purchase, a confirmation email is delivered to the same address. Since you didn’t receive an email verifying your order, you won’t get one confirming deliveries either.
Even though it’s uncommon, your order’s inability to be fulfilled due to a significant delay may have been due to one or more out-of-stock goods. In a perfect world, customers wouldn’t even need to place orders for things that aren’t currently in stock, but mistakes sometimes happen. In this instance, we will contact you as soon as we can to inform you of the delay or to arrange for the prompt shipment of any products that are already prepared for shipping.
When I use the tracking system, it says that my order has already been delivered, but it hasn’t.
In order to help you resolve the problem, utilize the following checklist:
You may check if the proper postal address was used by opening the email that confirms shipping.
-By checking the tracking page, you may find out if the package was left with a front desk employee, a parcel locker, or a mailbox.
-Ask the people who live close next to you whether they have received any mail that was addressed to you.
You should give it a few days. Postal workers occasionally designate packages as delivered even when they haven’t been.
– visit a post office. Tell them why you haven’t received the package, give them the tracking number, and ask them where it is.
Please get in touch with us so that we can file a lost claim with the delivery provider if you’ve searched all of the aforementioned locations and are still unable to find the item.
See how your things are being delivered as it happens. Any lost packages during shipping won’t be replaced by Ekuzij.com. If no one is home, the postal courier may leave the package at the front door when they call. Following the postal courier’s delivery, we are no longer responsible for your things. After a transaction has been confirmed by the postal agency as “delivered,” we are unable to provide clients a replacement item or a refund. ****
Please contact if you have any inquiries.
Email: [email protected]
For the simplest payment possible, use the link below.
International PayPal The most reliable payment gateway is PayPal, which supports a wide range of credit cards. You may use JCB, Diner’s Club, Visa, MasterCard, American Express, Discover, and EnRoute among others. It is possible to use debit and check cards with the Visa and MasterCard logos; they function similarly to credit cards. In the event that you already have a PayPal account, you can pay.
For now, some card types are not accepted by PayPal Merchant Services. They include credit cards with private labels, pin-pad-required debit cards, and other types.
Use a credit card or debit card to make a payment.
We provide every available credit card option on our website. The most frequently used credit card providers here are the ones listed below. If the business that issues your credit card is not on the list, nonetheless make the transaction.
When you shop at [kd_admn_domain], your credit card details and other personal data are not kept. Contact the bank that issued your payment card if you have any queries about the transactions you’ve made on our website.
Your location and the payment method you choose will determine which currency will be used to charge you. Just select your preferred currency by clicking the “Pick Currency” button in the Ekuzij.com website’s upper right corner.
What if you applied a discount code after the fact?
We will happily give you a store credit coupon for the amount the coupon would have saved you if you make a purchase and discover after 30 minutes or less that you forgot to enter a promo code.
Regulations on Returns and Replacements
What is the procedure for a refund?
When you make a purchase from Ekuzij.com, we want you to feel like a celebrity. Regardless of what you get from us, we hope you’ll love it, and if not, we’re here to make it right. If you require a different size, color, or item, we would be pleased to make an exchange.
As long as our clients are satisfied with our services, we won’t stop working. You have 30 days from the date of delivery to return an item for a full refund or an in-store credit gift card if, for any reason, you are not totally satisfied with it.
Ekuzij.com As payment for returned goods, e-Gift Cards are offered. Ekuzij.com does not accept returns for the cost of shipping. We do not provide prepaid return labels in order to reduce needless costs.
How can I exchange an item for a new one, possibly in a different color or size?
There are no unique measures that must be taken in order to conduct a trade. Just place a new order for the item you wish to replace it for, using the procedure described in our return site, to complete the exchange.
Please email [email protected] with the new reference number and size, and one of our staff members would be pleased to help you with an exchange.
Are you able to advise me on what to do if you receive a defective order?
a poor quality item. (Appearance-Related) Dimensions
Please get in touch with customer service if, after receiving the items, you think you received the wrong thing. Contact us at [email protected].
Contact us at [email protected] if you have any questions or problems.
What options do I have if I decide I don’t want a product after placing an order for it?
The delivery date shown on the tracking information at usps.com must be received within 30 days of the return.
The original state of each object being returned is required (unworn, unused, clean, undamaged, with all tags attached and in their original packing).
Please provide a copy of the original invoice and a justification for the return if you are returning something.
Customers are responsible for covering all shipping fees.
We’ll get started on processing your request as soon as we can if you’d like a gift card for the price of your order less shipping fees. We will deduct $9.99 from your refund to cover the cost of shipping it back to us if you don’t include a return label.
Only shop credits are allowed; there are no cash refunds. Your return will be processed as soon as it is received by us. This usually requires 4–7 business days. The exclusions don’t apply on the weekends or on holidays.
The SALE ITEMS page contains items that cannot be returned or exchanged.
How can we locate your offices specifically?
1030 Burchcliff Cir West Carrollton, OH 45449, USA, US is the address of our offices and warehouse.
Phone: +1 347 258 4257
Please email [email protected] if you need to get in touch with us.
The product’s origin is unknown. Where do they exactly acquire their supplies from?
Nothing we sell was made somewhere other than US, and that goes for all of it.
What sources do you have for size information?
The product description also includes a sizing chart for your convenience.
Interested wholesalers should check out our wholesale website to learn more about minimum order requirements and wholesale prices.
Address : 1359 Phan Van Tri, P.10, Go Vap, HCM City, Viet Nam
Tel : +84 979-598-598
Email : [email protected]
Website : ekuzij.com